Services & Facilities
ADMITTANCE
Do not admit anyone without clear identity to your room. If there is any doubt, please contact our Butler.
AIRLINE RESERVATION & RECONFIRMATION
For all necessary airline reservation and reconfirmation, please contact the Butler
AIRPORT TRANSPORTATION
Ngurah Rai International Airport is approximately 75 minutes from The Villa. To reserve transport to the airport please contact our Butler
ADAPTOR
International standard adaptor is available upon requested.
BREAKFAST
Ala Carte breakfast from 7.00 a.m. to 10.30 a.m. daily in the Private Villa. Please reconfirm the menu one day before along with the breakfast time to Butler
BICYCLES
The hotel provide rental bike, its subject to availability with additional charge. Advance reservation is required. Please contact our Butler for more details.
BATHROOM
The bathroom floor is slippery when wet. Please be very careful when you step into the floor after your bath or shower.
BABYSITTING
Babysitting services are available at a nominal charge. Please contact our Butler one day in advance.
BAGGAGE SERVICE & STORAGE
A baggage handling and storage service is available. Please contact our Butler for more details.
BELL SERVICES
For airport transport, baggage collection and parcel packing, please contact our Butler. Our staff is available to handle your luggage or answer questions about the local area.
CAR RENTAL
Cars and drivers are available at charge. Please contact our Butler for booking / availability.
CHECK CASHING
Due to the limited amount of cash kept on the property, the villa is unable to provide check cashing services. Please contact Butler for directions to the nearest ATM.
CHECK IN / CHECK OUT
Check-in time is 2.00 pm and our Checkout time is 12.00 noon.
COURIER SERVICES
Please contact our Butler and we will be happy to assist you with international courier and mail services.
CREDIT CARDS
We accept Visa and Master Card
CURRENCY FLUCTUATIONS
All rates are confirmed either in IDR or USD and are guaranteed in USD when paid in USD Cash.
DOCTOR
Please contact our Butler and we will be happy to assist you with international courier and mail services.
DO NOT DISTURB
If you wish to rest, kindly hang the “Do Not Disturb” sign outside your room on the door handle.
DRINKING WATER
The tap water in your room has been sanitized but we advise you NOT to drink it. Two bottles of complimentary mineral water are provided in your bathroom daily and Gallon at Dining Room.
EARTHQUAKE SAFETY
In the event of an earth quake Remain calm, do not run or panic. Stay where you are. Most injuries happen when people are entering or leaving buildings.
EMERGENCY
In case of illness, accident or any other emergency, please contact our Butler.
ELECTRICITY SUPPLY
Power sockets in your room are 220 volts.
FACSIMILE / PHOTOCOPY
Please contact our Butler for more details on photocopy and facsimile services.
FIRE SAFETY & SECURITY
In The Event of a Fire, We take every precaution to ensure your safety while staying with us at The Villa.
ELECTRICITY SUPPLY
Power sockets in your room are 220 volts.
FACSIMILE / PHOTOCOPY
Please contact our Butler for more details on photocopy and facsimile services.
FIRE SAFETY & SECURITY
In The Event of a Fire, We take every precaution to ensure your safety while staying with us at The Villa.
FIRE PREVENTION
Do not smoke in the bedroom. Extinguish all smoking materials before you leave the room or retire for the evening. Smoking only permitted in the designated villa area.
F&B SPECIAL FUNCTIONS
Our Team could offers a wide range of banqueting services, private luncheons, dinner parties, private barbeques and cocktail parties.
HAIR DRYERS
Each Room in Villa are equipped with a hair dryers.
HOUSEKEEPING
Call our Butler department for early room make-up service.
ID REQUIREMENTS
All in house guests are required to have their ID card or passport to check in to
the Vila. We reserve the right to refuse access to any guest without a valid form
of identification.
INTERNET
All rooms are equipped with high speed internet. If you have questions about your service or how to setup your computer on our high speed internet, please contact the Butler.
KEY ROOMS
If your key can’t be used, please notify the Butler immediately so that your lock
may be re-coded. Please return your key to the Butler upon check-out.
LATE CHECK OUT
The Villa is pleased to accommodate check out after 12.00 noon upon request with additional charge and subject to availability.
Laundry, Pressing & Dry Cleaning
Dry cleaning and express laundry carry additional charges. Please see the laundry form for prices.
LOST & FOUND
Please contact our Butler team who will be happy to assist you in tracing your lost or misplaced item(s)
Mini Bar
The supplies in your minibar is at charge based on the minibar bill placed above the minibar.
Parking
Complimentary parking is available for all registered villa guests. The villa cannot be responsible for items left in the vehicles on the villa property.
Pet Policy
For the convenience of other guest & in an effort to help us provide the cleanest & most sanitary accommodations available, pets are not permitted. The Butler will be glad to help you make other arrangements for your pets.
Room Service
A wide range of food and beverage items are available through Room Service From 7.00 am until 11.00 pm. Please contact Butler.
Safety Box
A personal electronic safe is provided in your room. Please note that the villa
is not responsible for items of value that are not stored in the personal safe.
Security
Your safety and security are of the utmost concern to those of us who welcome you as our guest. Please familiarize yourself with the Safety Guidelines provided in this directory.
Spa
Spa is located next to the villa. Open from 9.00 am to 10.00 pm, we receive last order 9.00 pm. Please contact our Butler. The Spa name is Gayatree Spa.
Swimming Pool
Each villa compound has own private swiming pool. Light meals and beverages can also be enjoyed at the poolside. Children under the age of 12 are not permitted in the pool area unless accompanied by adult.
Tax
Sales taxes are based on local and federal re¬quirements.
Tax Service
A taxi service is available through Butler.
Television
All rooms equipped with LED TV. Programs please refer to TV CHANNELS list.
Time Zone
The official Bali time is GMT + 08:00 hours.
Transportation
A taxi service is available through Butler.
Wake-up Service
If you would like a wake-up call, please contact the Butler.
